Shipping & Returns

Returns

We accept returns of unopened, unused products within 30 days of purchase. Simply email us at hello@unicornsnot.com

Exchanges

The best way to exchange your product is by returning the original item and purchasing the correct item in a new order.

Cancellations

To request cancellation, please email us at hello@unicornsnot.com. Generally, we try to process your order as quickly as possible and cannot guarantee cancellations. 

Receiving a Refund

A refund will be issued once we have processed your cancellation or received your eligible returned item(s). Damaged items will not be eligible for refund. Refunds only cover the cost of the item(s) purchased and do not include any shipping or handling charges. Any item(s) returned after 30 days of receipt is not eligible for refund. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product. This takes about 5-7 business days to process.

If you have any other questions, please email the friendly team at hello@unicornsnot.com


Shipping

Order Confirmation

After you place an order with us, you’ll receive an email confirmation. This will include your order number, item details, and shipping address.

Shipping Confirmation

Orders can take up to two business days to process and ship. You will receive a shipping confirmation email with tracking information once your order has been processed and is on its way. Orders cannot be changed at this time.

Where We Ship

We currently ship to U.S. addresses including in Alaska, Hawaii and U.S. Territories; as well, as internationally outside the U.S. We do not ship to PO boxes.

Shipping Costs

Domestic Shipping

Standard shipping is free for all orders over $50 (pre-tax), and $6.00 for all orders below $50. Expedited shipping is available for an additional $10.00. Order processing may take up to two business days.   

SHIPPING SERVICE

TIME*

RATE

Standard Shipping (orders over $50)

Order delivered 5-7 business days after processing.

FREE

Standard Shipping (orders under $50)

Order delivered 5-7 business days after processing.

$6.00

Priority Shipping

Order delivered 2-3 business days after processing.

$10.00

* All listed delivery times do not account for the time it takes to process the order or holiday shopping related stress on the postal system. 

International Shipping

We currently ship to international addresses with FedEx International Economy. All international orders are charged a dynamic rate based on address and weight. This service includes VAT and delivery duties paid prior to arrival, so you don’t have to pay anything out of pocket upon delivery!

SHIPPING SERVICE

TIME

RATE

FedEx International Economy

Order delivered 4-6 business days after processed.

Based on address & weight. Shipping rate calculated at checkout.